Return Policy and Refund Policy
Thank you for shopping at Tausi Shopping.
The following terms are applicable for any products that you purchased with Us.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”,” We,” “Us” or “Our” in this Agreement) refers to Nzuchi Group Limited, situated at Livingstone St, Kariakoo, Dar es Salaam.
“Goods” or “item/s” refers to the items offered for sale on the website.
“Orders” mean a request by you to purchase goods from us.
“Website” refers to Tausi Shopping, accessible from https://www.tausi.co.tz/
“You” means the individual accessing or using the website, or the company, or other legal entity on behalf of which such individual is accessing or using the website, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order within 24 hours without giving any reason for doing so. In order to exercise your right of cancellation, you must inform us of your decision by cancelling your order on the website.
We cannot cancel your order if it has already been shipped.
Conditions for Returns
We only accept returns for damaged, defective or wrong item/s. For more information about defective goods – please read our warranty policy at https://www.tausi.co.tz/warranty-policy
In order for the Goods to be eligible for a return/refund, please make sure that:
To make a return/refund request
If you find you meet the conditions for a return/refund (mentioned above):
1. Go to www.tausi.co.tz and make a return request
2. Submit
3. We will get back to you within 3 days
OR
Please inspect the the item on the spot (without damaging the original packaging) during delivery to ensure the item is correct / is undamaged and report any issues to the carrier. (Only for orders within Dar es Salaam).
Resolving returns
Once we have investigated your claim, we will contact you. If your claim is concerning a manufacturer defect, we may ask you to mail it to us for further investigation. You are responsible for the risk and cost of returning the goods to us. If the item/s are eligible for a return, we will exchange or repair the product for free. Or in the event, the latter isn’t possible due to stock depletion or any other reasons, we will credit your Tausi.co.tz account (in-store credit) with the item/s value (excluding shipping costs) within 3 days.
Shipping costs are nonrefundable. You can collect your repaired/ newly replaced item/s or choose to have the item/s mailed back to the same address as initially ordered with additional shipping costs.
The goods have to be mailed at the following address:
Nzuchi Group Limited, Livingstone, Kariakoo, Dar es Salaam
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us: